I called RBFCU in July, 2013. My husband was out of town on a job assignment and I was alone with my dog and the Air Conditioning stopped working. I did not know what to do. I had to stay in a hotel with my dog and I was so stressed out because my dog will not potty anywhere else but home. She potties on puppy pads. So I had to go to the hot house four times a day and let her potty. I had been paying for a home warranty to get the ac fixed but they were giving me the runaround. So after a week of a hotel, my husband was due home after being gone for three weeks. I did not know what to do. So I called RBFCU and ask them for a loan to fix our air conditioner and they were more than willing to help. If it wasn't for RBFCU we don't know what we would have done. Thank you RBFCU you are the best. Thank you for working with us in our time of need.