I was in the middle of a difficult time in my life. I had lost my hearing completely on my right ear and wearing a hearing aid on my left. Doctors decided to do a cochlear implant I was in need of help with my copayment. I was banking at several banks for years. When I turned for help, they told me they could not help me. I was not even a member at RBFCU when I walk in to the bank, they welcomed me very openly and as I explained my situation they did not hesitate to help they even have a video to expedite loans. My loan was approved! Right away I became a member and I have closed all my other bank accounts. All I could say was Thank You so much for begin there when I needed you.